Industry | Healthcare
Fewer missed appointments, less admin & better patient journeys
Perigord helps hospitals and healthcare providers modernise the last mile of patient communications: appointment confirmations, reminders, referrals and pre-visit guidance, turning fragmented letters, calls and texts into one intelligent, connected journey. All managed for you, with patient data that never leaves your network.
The challenge
Your clinical systems are world-class; your patient communications can be too
Hospitals have invested millions in electronic health records and clinical platforms. Yet the way patients actually hear from you often hasn't changed in a decade: one-way letters, unanswered phone calls, generic texts and referral information scattered across voice, email and multiple channels.
The results show up every day:
- Missed appointments (DNAs) that cost clinical time and delay care
- Referral chaos unstructured referrals arriving by phone, email and HealthLink, each needing manual triage
- Overloaded admin teams chasing confirmations, rescheduling and paperwork
- Frustrated patients who don't know where to park, which ward to attend, or whether their appointment is even confirmed
What we do
A managed communications layer that works with the systems you already run
Perigord designs, builds and manages an intelligent communications layer that sits alongside your existing clinical and patient administration systems (including modern EHR platforms), filling the patient engagement gap they leave behind.
We start with a discovery workshop to map your patient journey as it really works: where communications break down, where admin effort piles up, and where patients fall through the cracks. Then we design, integrate and manage the solution so your teams get the outcome without carrying the project.
And because not every patient is digital-first, we orchestrate digital, print and hybrid journeys together, with the controls to prove every communication went out, on every channel, for every patient cohort.
Patient data that never leaves your hospital
Patient communications involve some of the most sensitive data an organisation can hold. Whether deployed within your own environment or in EU-hosted cloud infrastructure, our solutions are configured around your requirements for data protection, access and control. No records are shared with external, non-EU AI providers. Every message, every response, every workflow step is logged and auditable.
Use cases
From patient communications to connected healthcare journeys
Intelligent appointment communications
Replace one-way letters and generic reminders with bi-directional, intelligent journeys: patients confirm, cancel or reschedule in one tap; receive pre-appointment guidance on parking, ward location and preparation; and get contextual alerts when it matters ("traffic is heavy on your route — please leave early").
Outcomes:
Significant DNA reduction · Fewer inbound calls · Better patient experience
Referral orchestration
Referrals arrive by voice, email, text and HealthLink, every one in a different format, every one needing manual handling. We normalise all inbound referral data into a single, standardised, structured format so triage teams work from one clean queue instead of four messy channels.
Outcomes:
Faster triage · Lower processing cost · Cleaner data for downstream systems
Patient forms & document capture
Pre-admission forms, consent documents and returned paperwork still create manual data-entry burden. We digitise capture with intelligent forms, OCR for returned paper documents and automated validation, cutting handling time from minutes to seconds per document.
Outcomes:
Less manual data entry · Fewer errors · Faster patient processing
By numbers
Results from regulated, high-volume environments
Ready to improve patient communications?
In one 45-minute discovery session, we'll map your current appointment and communication workflows and show you where the biggest improvements are.